If your pet has an appointment which you are unable to attend due to transport issues, work commitments or anything else life throws your way.
Where is my order?
If your order still hasn’t arrived after the stated time in the delivery policy, please fill in the form on the Contact us quoting your order number and we will resolve the issue as quick as possible
How do I return an item?
Contact us via email quoting your order number and reason for return, Please do
not return to us until we have provided you with a returns number
what should I do if my delivery has arrive damaged?
Please call or email us, so we can any issues as quick as possible
How long will my order take to be delivered?
we aim to pick and despach items within 7 working day, larger, heavier items may take a little longer due to size and weight please contact us if you require more information.