How much does delivery cost?
At The Pet Friends we subsidise our postage and packing costs to keep our prices as low as possible and we offer FREE Delivery on all orders under 31 Kg and over £50! For orders under £50 and below 31 Kg there is a charge of £4.99. There might be a surcharge to pay if you live in a more remote region.
How long does it take for orders to arrive?
Items sent via Next Day Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer.
While we typically aim to ship orders the same day or the following working day, we are unfortunately unable to guarantee that orders will be despatched within that time. If for any reason your item(s) are delayed we aim to despatch within 7 working days.
We operate with a variety of delivery agents, these include, but are not limited to, Royal Mail, DPD, Hermes, Yodel and other postal delivery services in your area.
We use a next day delivery service as our standard service and subsidise the cost to provide a better service for a lower price, but unfortunately, delays do sometimes occur.
If time is a factor, we can sometimes arrange time delivery’s and delivery on Saturdays for a surcharge of £19.99 to mainland UK addresses excluding the Scottish Highlands, however, because this is a special delivery, please call 0161 943 5217 to organise this with one of our advisors. Please note that this is not a guaranteed service.
Can I track my order online?
Yes, we’ll keep you informed via email of when your order is dispatched and you’ll get a tracking code which allows you to see where your parcel is. We’re also happy to help via telephone or email if you need additional information on your order.
What happens if my order is late?
If you have received a email confirmation that your order has been dispatched, Please allow a minimum 3 working days for delivery.
If you think there’s an issue with the delivery of your order, please contact us and we’ll be more than happy to help.
|order weight||Order cost||Delivery cost||Delivery type|
|Upto 31 Kg||£50+||FREE||Courrier|
|Upto 31 Kg||Under £50||4.99||Courrier|
|31 Kg - 45 Kg||Any||11.99||Courrier|
|46 Kg - 60 Kg||Any||15.99||Courrier|
|61 Kg - 75 Kg||Any||21.99||Courrier|
|76 Kg - 100 Kg||Any||25.99||Courrier|
|101 Kg - 150 Kg||Any||35.99||Courrier|
|151 Kg - 250 Kg||Any||45.99||Small Pallet|
|251 Kg - 500 Kg||Any||70.99||Large Pallet|
|501 Kg +||Please contact us|
Weight is only calculated on larger items (Horse feeds, cat litter etc)
*Some items may not be calculated.