If you need more help or information, please contact us via our contact us page. 


Do you offer free delivery?

Yes. We offer Free Standard UK Delivery on orders over £50.


Standard UK Delivery: 

  • For orders over £50 we offer free UK Delivery
  • For order under £50 there will be a charge of £3.95 for Hermes or £4.95 for DPD

    All Standard UK Deliveries are expected to be with you within 2 - 7 working days. If for any reason we have a delay with your order we will contact you immediately. 

    Each order placed is expected to have a minimum 24 hours handling period.

    All of our parcels delivered to UK mainland are dispatched using DPD or Hermes. All orders that leave our warehouse are tracked to ensure a secure delivery service.

    we may use other Carriers for areas such as Scottish Highlands & Islands, Channel Isle etc.

    If time is a factor, we can sometimes arrange time deliveries and delivery on Saturdays for a surcharge to mainland UK addresses excluding the Scottish Highlands, however, because this is a special delivery, please call 0161 806 0405 to organise this with one of the team.


      Delivery To Northen Ireland:

      we only offer a standard shipping to Northen Ireland this service may take longer.

      • Standard Delivery £4.99 

      Can I track my order online?

      Yes, we’ll keep you informed via email of when your order is dispatched and you’ll get a tracking code which allows you to see where your parcel is. We’re also happy to help via telephone or email if you need additional information on your order.  


      My order has arrived damaged what should i do?

      Please call us on 0161 806 0405 or you can email us at sales@thepetfriends.co.uk. we can then discuss the damage with you and arrange a collection or replacement.