If you need more help or information please contact us via our contact us page. 


Do you offer free delivery?

Yes. We offer Free Standard UK Delivery on orders over £50.


Standard UK Delivery: 

  • For orders over £50 we offer free Standard UK Delivery
  • For order under £50 there will be a charge of £3.99

All Standard UK Deliveries are expected to be with you within 4-6 working days. If for any reason we have a delay with your order we will contact you immediately. 

Each order placed is expected to have a minimum 24 hours handling period.

We operate with a variety of delivery agents, these include, but are not limited to, Hermes, Royal Mail, DPD and UPS.

If time is a factor, we can sometimes arrange time deliveries and delivery on Saturdays for a surcharge to mainland UK addresses excluding the Scottish Highlands, however, because this is a special delivery, please call 0161 943 5217 to organise this with one of the team.


Express UK Delivery:

Our Express UK Delivery service is £6.99. and all orders placed using this service is expected to be delivered within 3 working days when placed before 12pm this will include our standard handling time.


Can I track my order online?

Yes, we’ll keep you informed via email of when your order is dispatched and you’ll get a tracking code which allows you to see where your parcel is. (unless Using Royal Mail Standard service) We’re also happy to help via telephone or email if you need additional information on your order.  


My order has arrived damaged what should i do?

Please call us on 0161 943 5217 or you can email us at sales@thepetfriends.co.uk. we can then discuss the damage with you and arrange a collection or replacement.